FAQ

Fifty Aces

FAQ

I'm an online shopper for the first time, is it safe out there and what payment methods do you accept?

www.fiftyaces.com requires either your credit/debit card details or Paypal details to ensure all your orders are processed efficiently. All transactions take place via a secure server link (SSL) utilizing the latest PCI-certified auditor that automatically encrypt confidential information in transit using SSL with an encryption key length of 128-bits (the highest level commercially available) We DO NOT hold details of your Credit/Debit cards on our database to ensure your maximum security. So in English terms your safe as a boy in a bubble!

 

How do I checkout?

We have sorted all the hard work for you! Click products and then it’s easy as 1,2,3 just follows the steps and you will be on your way to looking hella cool in no time!

 

What size do I get?

Well, feel free to check out our pretty easy Sizing Chart to get a good indication.

 

How long till I get my stuff?

It's coming! We ship orders on Mondays - Fridays, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but sometimes delays happen! Your patience is appreciated.

 

Do you ship outside of Australia?

Of course we do we couldn’t deprive anyone from rocking Fifty Aces!

 

What if you guys sent me a faulty item?

Uhoh, we're super sorry! We pride ourselves on quality control, because we want you to LOVE your gear and be rocking it all day everyday, but we are human and some things do slip past our eagle eyes. If we sent you an item that isn't quite right, please email info@fiftyaces.com and we'll do everything we can to get your clothing to you asap.

 

Can I return sale items if it doesn't fit or I change my mind?

Nope :( Sale items can only be returned if they are faulty.

 

Is there a real life Fifty Aces store I can go crazy in?

Nope. Sorry, we're all online and only drop our awesome threads online. In saying that we do have some awesome retailers locally and worldwide where you can pick up any of our dope designs.

 

Where can I share pictures of myself wearing Fifty Aces with you guys!

We know everyone loves a selfie or two, so make sure you hashtag #fiftyaces in all your pics looking fresh to death!! AlsoFollow our Instagram and Facebook pages so we can share it with all our other Fifty Aces fans.

 

Sold out?....What do you mean SOLD OUT!!

Sorry, sometimes it happens. You love something a lot, but a lot of other people loved it too and as they say “The early bird gets the first worm”. We're sorry it makes you a sad but most of the time the design will be back in the immediate future.

 

I'm getting an error when trying to place an order... What do I do?

Firstly open a beer take a big gulp everything is going to be ok!

Secondly, check you've filled all the details out properly including your name, address and payment info. Still no working? It might be the computer system. Be patient and give it a chance. Email us at info@fiftyaces.com and we'll see if we can fix the problem.

 

I just placed an order… but I want to add something else to it. Can I?

No sorry! You will just have to go through the process again and place another order.